Every solution ever brought forward was born from a problem, but not every solution necessarily solved said problems or made it better. With the growth in technology and the idea that technology can simplify, boost productivity and even cut costs, sometimes not being guided the right way can actually increase costs and efforts to sustain a creative approach to a problem.
The solution therefore is very important, and so is the choice thereof. Many companies will present a solution they feel will either help the customer, make them money or help the customer while making them money and looking at future solutions that could come from a smaller initial solution that has room for growth.
Looking at the approach of a growable solution is often the way to go. Those who look at the whole picture instead of just the brief often relies on more than just a conversation, it requires a business relationship and trust right from the word go.
If the solution is the right one, or even a start to building a better one, then something was done right. If the company knows their journey as outlined by thoughtful solutions rather than those focused on profit alone the road together becomes longer and more successful.
After all that is what a solution and customer service should be focused on, the journey, the long road.
Sometimes solving the problem alone is not enough, it is what comes before, after and onwards that truly matters.
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