Process
Management
What is IBM Business Automation Workflow?
IBM Business Automation Workflow is software that combines business process management and case management capabilities in a single integrated workflow solution. It unites information process, and users to provide a 360-degree view of work to help drive more successful business outcomes. Business Automation Workflow on Cloud provides the same capabilities as the on-premises offering, within a ready-to-use, cloud-based environment hosted in IBM Cloud data centres and managed by IBM.
Benefits
Integrated process and Case Management
Consolidate and standardise task work for easier prioritisation. Combine process-centric and case-centric work in repeatable business workflows to meet wider enterprise needs.
Improved customer service
Expedite client engagement by providing workflow participants and case workers with access to systems, information and analytics. Speed transactional workflows and case resolutions.
Enhanced decision making
Use built-in visibility and powerful analytics to identify the best actions to resolve cases quickly and improve collaboration between IT and business teams.
Manageable initial startup costs
Start projects small with low startup costs and a subscription-based consumption model, then grow and scale smoothly from initial project to enterprise-wide program.
